I purchased the “All-in-one Thrustmaster to OSW Adapter” from the simracingcoach and from the initial contact, I was dealing with David Lopez, David was very kind and courteous and made sure to keep me updated on the progress of my Adapter from start to finish and also informed me when it was being shipped, this of course took the stress out of ordering as I am from the U.S. and had never ordered from Spain, Amazing job, The item was finish ahead of schedule and shipped immediately. Really excellent experience.
But it didn’t end there, I had some issues with configuration and reached out, I really wasn’t sure that I would be able to get the type of support that I needed, I reluctantly typed up an email describing my problem as best I could and went to bed.
When I woke up, i had a response from Carlos Casas (CEO), Carlos had already suggested that we could do a screen share, I was extremely happy that he was look at this and actually take the time to see exactly what was causing the issue.
Even when I was giving up hope Carlos stayed positive kind and polite. This was an absolute one of a kind support experience, it just goes to show that when people are passionate about what they do, it really does shine through.
I would recommend the SimRacingCoach to anyone looking for sim related items, I have had support from many companies including Apple and Amazon 2 companies that I think have excellent support and I can say without a doubt, they pale in comparison to the support I received from Carlos and David a the SimRacingCoach.
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